We Ship same working day on orders placed before 11am GMT for DHL Express and before 4pm GMT for Royal Mail, Purchases made on a Weekend are shipped Monday.
UK Standard Deliveries;
With our standard UK delivery service, goods take between 1-3 days with Royal mail 24 or 48 used, some dearer or larger items may need signing for or collecting from your local RM Depot if you are not at home to take delivery.
UK Express Deliveries;
For guaranteed next day delivery to most UK destinations we have a 'By 1PM' service operated by Royal mail (Royal mail for Remote Areas in the Highlands or Herm/Sark in Channel islands which is 1-2 working days)
If ordering on a Friday then delivery will be Monday unless the Royal Mail Saturday service is selected.
We use Royal Mail 'Tracked & Signed' service on our shipments to Europe which takes 4-8 working days depending on the countries own postal service. Choose DHL Express for European destinations and receive your shipment in 2-3 working days (Anywhere classed as a 'remote area location' by DHL will be extra and you will be notified of the extra cost and if you want to proceed).
Outside the EU Deliveries;
We use Royal Mail 'Tracked' or 'Signed' service on most of our shipments, these services can take from 5-20 working days depending on the countries own postal service, or choose DHL Express option to receive your shipment in 2-5 working days (Anywhere classed as a remote area location by DHL will be extra and you will be notified of the extra cost and if you want to proceed) , we offer TAX FREE sales to outside the EU and this will show at the checkout stage, (Kids items already tax free).
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
SHIPPING TO P O Box numbers
Please note: DHL express is not available to PO Box number and will be shipped by normal international mail at the standard prices and delivery times.
Parcels over 2kg will be sent out as 2 separate parcels to keep costs down if being sent by Royal Mail, if you choose DHL express you can add as much up to 2kg for the same flat rate price with low costs for additional items over 2kg total and receive your shipment within 2-5 working days (after any tax/duty paid if relevant to countries customs).
Claims for Non-Deliveries:
Please give 10 working days for UK and 30 working days for outside the UK for claims on missing deliveries.